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Traveller Expectations

When you take an adventure trip with us, rest assured that everything we do is geared towards exceeding your expectations. In fact, our desire to excel goes beyond the point where your boots hit the trail – it begins the moment you get in touch with us, and it never ends. There is nothing more satisfying than hearing from our guests that they’ve just had “another trip of a lifetime with Active Adventures”.

Your Expectations

Safety

Of course, this is a non-negotiable. Safety is ingrained in our business and it’s something that we take very seriously in all our destinations. It's the primary reason we're still operating after more than 20 years. 

Personalised Service, Care and Attention to Detail

For some businesses this is, surprisingly, negotiable. But it isn’t for us. After safety, if we can do one thing right, every time, it’s making sure we sweat the small things.

The Best Guides

If you’ve travelled with us already you’d be forgiven for thinking our guides are superhuman. It’s no mean feat to entertain, cook, transport, guide and facilitate, but for our guides, they handle it with grace and all the while the attention is on you.

The Best Itineraries

It takes a lot of refinement to perfect a 14-day trip, from dawn to dusk there are a LOT of moving parts, and potential for things to go awry. For all these years we’ve balanced on the tight rope of offering the right amount of activity, flexibility and travel time. Whilst utilising the best lodgings in the most unique places.

Value

Our trips aren’t cheap, we’re not in the business of slashing costs and therefore chopping down the experience at the knees. Our trips aren’t expensive either, they represent excellent value for money and for those seeking to maximise their time, there is no better way.

Our Expectations

It may come as a surprise, but the reality is, this is a two-way street (or trail!) You are ultimately responsible for the nature of the experience that you have with us. And not only that, you also have an influence in the experience of others in your small group.

Attitude

This is your vacation, and the attitude that you bring will set the tone for your experience. We get that at times it’s tough (we plan to challenge you) and we get that at times it’s a little uncomfortable (this is not a cruise trip). All we ask is that you keep an open mind, a smile on your face and a readiness for the unexpected.

Physical preparedness

Our trips are designed for everyday people. You certainly don’t have to be an athlete, but to be fair to yourself and your group members, you do need to be prepared. Got concerns on this one? Don’t stress it, our team are 100% dedicated to helping you choose the right trip, bring the right gear and be physically and mentally prepared.

Know who’s in charge

As we’ve mentioned, you rightly expect when you join our trips to be in good, safe hands. For us to ensure the whole group’s safety, we expect you, as our guest, to listen to your lead guide. They are the authority when it comes to decisions made on the trip.

Got questions, concerns or feedback? Drop us a line, we’d love to hear from you!

Other useful stuff:

Trip Reviews

  •   4.53 out of 5 (from 5010 reviews)

    Rimu Was Extraordinary

    We have been dreaming of visiting New Zealand for a long time, we wanted to see and explore all the best sites in an active way, but doing this on our own would have been overwhelming! Active Adventures was the complete answer. They took us to the best places, sites and beautiful landscapes that we could only have dreamed about. Our group was small which allowed us all to bond, our guides Astrid and Steve could not have been better - fun, knowledgeable, organized and excellent cooks. I got the sense they really enjoyed what they do! I would strongly recommend this tour - a trip of a lifetime that words can’t describe - we will never forget it.
    Colleen Clark Review Image
    – Ontario, Canada
    Rimu, February 2018
  •   4.53 out of 5 (from 5010 reviews)

    Rimu - South Island

    Great trip, full of discoveries away from big city centers, the kind of adventure nature lovers will appreciate to the fullest. We had a great two weeks of travelling through the real NZ landscaping natural beauty and 14 days is not enough to see or do everything. We enjoyed hiking, kayaking, biking, swimming in pristine water, caving, always surrounded by super guides who made us feel in goods hands at all time.
    Claude Remy Review Image
    – Ontario, Canada
    Rimu, December 2017
  •   4.53 out of 5 (from 5010 reviews)

    South Island trip of a lifetime

    An absolutely awesome adventure with fantastic guides Vanessa and Tory. Experiencing parts of the great tramps in New Zealand of Kepler, Routeburn, Mueller Hut, Inland pack track at Punakaiki and Angelus Hut are a great introduction to tramping in NZ. I will definitely be back to complete some of the tramps. The Angelus hut hike was one of the hardest I have done (I hike regularly in Western Australia) and I loved every second of it. I would do the Angelus hut Nelson lakes hike again in a heart beat. The cycle along the Hawea river was stunning. Every day was a highlight of the trip.
    Amie Culverson Review Image
    – Western Australia, Australia
    Rimu, May 2017
  •   4.54 out of 5 (from 991 reviews)

    Absolutely AMAZING!

    The Condor trip was definitely a trip of a lifetime! My husband and I loved every aspect of this amazing experience. We got to see scenery that was straight out of a magazine. The guides Cynthia and Gem were outstanding! I love them both! Our group of 14 was beyond my expectations. They were some of the best people I have ever met and feel enriched by this experience. Thank you Active Adventures!
    Blanca Lapointe Review Image
    – California, United States
    Condor, February 2018
  •   4.48 out of 5 (from 83 reviews)

    2017 Iguana Trip

    The Peru portion of the trip was spectacular. Erick truly cares about the overall experience of his clients. He paid attention to all the details of the trip from the experiences of the country, the restaurants and the excursions. He didn't leave any stone unturned when it came to having fun and caring about his clients. I highly recommend Erick to anyone wanting to have a fabulous time in Peru.
    Will Tadich Review Image
    – Florida, United States
    Iguana, September 2017

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Why travel with Active Adventures?

Above all, we aim to be amazing hosts. We're proud of our kiwi roots, and our professional, warm and relaxed style of running trips around the world is unforgettable.

We're VERY picky about who we select to work in our team, and we have people from all over the world lining up to guide our trips. So we get to hire the absolute BEST in the business.

As soon as you get off the plane, we've got all the details of your vacation covered – top notch meals, comfortable transport & accommodation, amazing guides and INCREDIBLE service.

Whether you’re new to adventure travel, or you’ve never travelled in a group before, you’ll find yourself arriving home positively different from when you left.

With our small groups (no more than 14), you'll get to know our team, your fellow travellers, and have the flexibility and freedom to do as much (or as little!) as you like.

It's all about getting there under your own steam – on foot, in a sea kayak, or by bike. What better way is there to experience mind blowing scenery? If it's your first time, no worries – our expert guides have got you covered.

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