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Booking Terms and Conditions

Deposit

You are required to pay a non-refundable deposit to secure your booking with Active Adventures. You acknowledge that the deposit is to be paid immediately at the time of booking to secure your place. Your deposit is non-refundable and non-transferable to another departure date or trip. If your booking is made within 60-days of the departure date then full payment is due immediately.

Trip Balance

You agree to pay the outstanding balance (or the foreign currency equivalent), as detailed on your personal online booking page, of the trip(s) fare(s) plus any additional items (multi-day options, single supplements, rental equipment, extra hotel bookings etc.) no later than 60-days prior to the departure date of the trip, or 100-days prior for the Milford Hiking Adventure ‘Manuka’ trip in New Zealand. You’ll receive a payment reminder by email 21-days before the due date. If you book your trip within 60-days of the departure date (or within 100-days of the Milford Hiking Adventure ‘Manuka’ trip in New Zealand) the full balance (including any additional items) is required within 14-days of the booking date.

Payments

All payments should be made to our parent company Active New Zealand Ltd (trading as Active Adventures). We accept payment in US dollars, Canadian dollars, Australian dollars, New Zealand dollars, UK pounds and EURO – our preferred form and easiest method of payment is by cheque. You agree to read the payment information section of your online booking page ‘Step 6: Payment’ before making your payment, and acknowledge that credit cards attract a two percent surcharge and may also be subject to additional fees from your card provider on foreign currency transactions that Active Adventures are not responsible for.

Cancellation

In the event you need to cancel your trip, the following cancellation charges will apply: 

  • Cancellation made over 60-days prior to departure date – your deposit and any pre-paid trip expenses (flights, permits etc.)
  • Cancellation between 60 and 30-days of departure date – 50% of your invoice total on all trips apart from the ‘Manuka’
  • Cancellation of the ‘Manuka’ trip between 100 and 30-days of departure date – 50% of invoice total
  • Cancellation of any trip 30-days or less prior to departure date – 100% of your invoice total

A cancellation will be effective from when Active Adventures receive written notification of the cancellation. This cancellation policy includes voluntary or involuntary early departure from a trip. No refunds will be given for missed or unused services such as accommodation, activities or meals. You are strongly advised to take out cancellation insurance that will cover cancellation fees at the time of booking.

Cancellation by Active Adventures

We occasionally may have to cancel any trip at any time up to 30-days before departure if the minimum numbers required to operate the trip are not reached. Please enquire at the time of booking as to whether your trip is confirmed to depart. If we cancel your trip due to minimum numbers, you can transfer the fare to an alternate departure date for no additional fee or alternatively opt for a full refund. In circumstances where the cancellation is due to events outside our control, such as natural disasters, terrorism or political instability, and we are unable to operate the trip as planned; refunds will be less any unrecoverable costs. Active Adventures is not responsible for any incidental expenses that you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

Trip Direction

Active Adventures travel in small groups to minimise impact on the places visited. During busier seasons we may run simultaneous departures of the Ultimate South Island Adventure ‘Rimu’, South Island Explorer ‘Kiwi’ and Milford Hiking Adventure ‘Manuka’ trips (New Zealand) in opposite directions (north and south), so we can maintain our small groups. We will aim to finalise your trip direction two weeks before your trip departure date. Both trips are run as per the itinerary with the southbound trip following the itinerary backwards.

Travel Insurance

It’s a requirement of travelling with Active Adventures that you obtain full travel insurance cover – please be aware that some insurance companies require insurance to be purchased within 7 days of deposit payment. You’re required to have cover that includes full medical cover, emergency evacuation and emergency repatriation. We also strongly recommend trip cancellation insurance, and insuring against any other travel mishaps such as flight cancellations or delays, loss of luggage and personal effects, theft, or trip interruption at the time of booking. Travel insurance can be obtained through your travel agent or from online brokers. Please contact us for any further advice.

Travel Agreement

You agree that you’re willing to participate in a group trip and are physically prepared to take part in the activities described in the itinerary. You understand you’re undertaking a trip of a physically challenging nature. You have read our client gear list and adhere to our recommendations, and will carry or wear what is suggested by the lead guide on any activity. You understand that the trip may not follow the exact printed itinerary if circumstances don’t allow, although Active Adventures is committed to doing everything they can to keep your trip running as close to the scheduled itinerary as possible. 

It is at the complete discretion of your Active Adventures guide to cancel any activity at any moment if there are concerns for the health, safety and wellbeing of the group or any individual.

Your Active Adventures guide can also cancel any individual’s trip at any time at the expense of the individual if they do not adhere to the guide’s instruction or are behaving in a manner that could affect the health, safety or wellbeing of others on the trip.

You agree to Active Adventures using photos or videos that may be taken during your trip, for publicity purposes.

Limitation of Liability

Active Adventures is occasionally required to make changes to itineraries and activities if necessary due to severe weather or other unpredictable events, or in order to improve the trip. We are committed to running trips as close to the scheduled itinerary as possible and we will go to extraordinary lengths to keep trips running as planned if affected adversely by weather or other events outside of our control. If itinerary changes are made before your trip, you’ll be notified by email to your supplied email address.

Active Adventures undertake to provide travel services as outlined in the trip itinerary(s) subject to its absolute discretion to alter any part of the itinerary and activities included therein. You acknowledge that Active Adventures is the tour operator and you have no contract or agreement with any other person or company.

Active Adventures assumes no responsibility or liability for any delay, mishap, inconvenience, expense, injury or death, theft of personal property or documents, or damage to property occasioned through acts of God, detention, weather, war, quarantines, strikes, civil disturbances, or the negligence or default of any individual or company in providing the services associated with an Active Adventures trip. Adventure travel is by nature unpredictable. Active Adventures reserve the right to alter any part of the itinerary at its absolute discretion.

Active Adventures acknowledges the privacy and data protection obligations it owes to its clients under the recently adopted EU General Data Protection Regulation (“GDPR”), effective 25 May 2018. These updated obligations are expressed in Active Adventures updated Privacy Policy.  

Declaration

I have carefully read the terms and conditions stated in these pages. I acknowledge that there are certain risks and dangers inherent in a trip of this nature. These risks include, but are not limited to, hiking over rocky and mountainous terrain, participating in adventure activities of an extreme nature, participating in sports involving water, aviation, and/or the possibility of accident or illness in remote areas without the possibility of immediate evacuation or availability of medical supplies or facilities. I am voluntarily participating in this Active Adventures trip with knowledge of the dangers involved and hereby agree to assume all and any risks, including injury and death. I therefore release and discharge Active Adventures and its owners, employees, subcontracted activity and service providers, and business partners from liability for bodily injury, death, property damage or theft, and any of the consequences thereof, arising from my participation in the trip. I enter into this release of liability on behalf of myself, and those members of my family who are under 18. I certify that I am the parent or guardian of any such minors.

Trip Reviews

  •   4.53 out of 5 (from 15866 reviews)

    Weka---- Best day ever--14 days running

    Capable, energetic and enthusiastic guides, great fun, exciting cycling. Exceptional vistas that took our breath away, sparking waterfalls, pristine mountains and streams, Variety of cycling from road to single track with some fun stream crossings. Guides prepared delicious meals with presentation worthy of a top end restaurant. Best Day Ever
    best trip we ever had.
    Ben Thorlakson Review Image
    – Alberta, Canada
    Weka 13-day, January 2017
  •   4.53 out of 5 (from 15866 reviews)

    Rimu is Wonderful - A few tips if you plan to go...

    My husband and I took the Rimu trip in early November 2016 and had a really terrific time. I encourage everyone who is seriously considering the Rimu to go ahead and sign up. That being said, with all of the fun we had, I do wish we had known a few things ahead of time. I include these tips for you, the soon-to-be Rimu traveler, to make your trip more enjoyable. However, I can promise that even if you do none of these things, you will still have a marvelous time:

    1. Guys, if you opt to snorkel with the fur seals be sure to shave your mustache before you leave home. It seems obvious now, but it never occurred to my husband that the mask wouldn’t seal properly to his face with his mustache. Do yourself a favor and shave it off or spend the afternoon dealing with a leaky mask.

    2. I also wish I had known just how intense and challenging the 3-day multi-hike through Nelson Lakes would be. If you’re an office worker and occasional hiker like me, then I encourage you to take this trip but do lots of practice/fitness training in advance. Load up your pack and get on the stair-master or start climbing really steep hills. The hike is gorgeous and worth it, but I can promise you it will be a lot more enjoyable if you’re in good shape for it. Also, there are no showers at the huts and only latrines (port-a-potties) for toilets, so bring baby wipes for exactly the same reason you would use them on a baby (wink wink). And also bring hiking poles! I know it says optional on the gear list, but I really found them to be essential. As for the water bottle – leave that at home and invest in a good water bladder system (a “Camelback” or similar). We found the water bottle to be a hassle to take in and out of the bag (forcing us to stop each time), which made us want to drink less water. The water bladders allow you to keep moving and you’ll find you’re more hydrated.

    3. The sea kayaks (and, honestly, New Zealand in general) are not made for people over 6’ 2” in height (187 cm). Watch your head everywhere you go, and as for the kayaks, it may help to have the taller person sit in the front seat of the kayak instead of the back.

    4. Also, pack enough clothes for a week and then expect to do laundry. Bring some travel-sized laundry soap packets to help save money and make sure you have enough 1$ and 2$ coins for laundry before you get to the hotel (the machines are generally pretty expensive: about $3 for the washer and between $3 - $5 for 30 minutes in the dryer).

    5. Bring good cycling shorts – yes, the ones with the weird-feeling padding on the bum. It will help prevent the dreaded ‘grumpy grundle’.

    6. And finally, a heads-up to my fellow outgoing introverts (yes, we exist): this trip contains long days of social interaction (think 7:15 a.m. – 9:30 p.m.), with few breaks for introspection/solitude. If you need some down time, skip dinner or unfurl all of the emergency blankets and build your own fort at the back of the bus and hang a sign that says, “Stay Out!” (just kidding about that last one).

    A great big thank you to our guides, Rachel and Jordan, who were informative and helpful beyond measure. How they managed to remain cheerful and engaging considering they had to do all of the exertion we clients had to do, plus all of their work on top of it, is beyond me. They are the embodiment of Kiwi hospitality! We are already thinking of coming back for a North Island tour sometime soon.
    Lauren Gerth Review Image
    – Missouri, United States
    Rimu, November 2016
  •   4.53 out of 5 (from 15866 reviews)

    Exceeding expectations and more!

    We had been planning this trip for about a year and I had been dreaming about this trip for about 7 years, therefore the expectations were high. Active Adventures did an excellent job and our guides Kuru and Liana made this a trip of a lifetime. The most amazing part is that they always were one step ahead of planning the next meal, hike, bike or even maneuvering around the NZ wild weather. All the planning ahead and adjusting on the fly would normally turn a trip to be very stressful but we were able to sit back and relax (not literally because it was very active) and truly enjoy the beautiful landscape and everything NZ had to offer. Truly the trip of a lifetime!
    Ryan Hussey Review Image
    – New Hampshire, United States
    Tui, December 2016
  •   4.53 out of 5 (from 15866 reviews)

    Excellent Trip

    If you like outdoor activities this is your dream trip. The itinerary is very well planned. The scenery and landscapes are beautiful. Our guides Tia and Alex are fabulous. They are youthful, caring, knowledgeable, and extremely professional. Their hardwork made the entire trip smooth and enjoyable. Everyday is packed with interesting and exciting outdoor activities: multi-day hiking in Nelson Lake NP, kayaking in Milford Sound, biking along the shore of Wanaka Lake, and day hiking the Routeburn, Kepler, Sealy Tarns, Hooker Valley and many other beautiful short tracks in various NPs of the South Island. The group mates are very friendly and fun and the small group size made it easy to socialize. In addition, the food is healthy and very delicious. Thanks to every member of the group, in particular our great guides Tia and Alex, it is your care, warmth, encouragement, and tolerance that made this trip truly unforgettable.
    Siyuan Han Review Image
    – Kansas, United States
    Rimu, January 2017
  •   4.53 out of 5 (from 15866 reviews)

    Great Adventure

    Elder took such great care of everyone on the trip and made us all feel like family. The boys were amazing with the care they took in making sure our every need was met. Shree has a wealth of knowledge about Nepal and the mountains that is invaluable.
    Cheri Greenstreet Review Image
    – Florida, United States
    AST, November 2017

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Why travel with Active Adventures?

Above all, we aim to be amazing hosts. We're proud of our kiwi roots, and our professional, warm and relaxed style of running trips around the world is unforgettable.

We're VERY picky about who we select to work in our team, and we have people from all over the world lining up to guide our trips. So we get to hire the absolute BEST in the business.

As soon as you get off the plane, we've got all the details of your vacation covered – top notch meals, comfortable transport & accommodation, amazing guides and INCREDIBLE service.

Whether you’re new to adventure travel, or you’ve never travelled in a group before, you’ll find yourself arriving home positively different from when you left.

With our small groups (no more than 14), you'll get to know our team, your fellow travellers, and have the flexibility and freedom to do as much (or as little!) as you like.

It's all about getting there under your own steam – on foot, in a sea kayak, or by bike. What better way is there to experience mind blowing scenery? If it's your first time, no worries – our expert guides have got you covered.

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